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SERVING TASMANIANS SINCE 1902

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  3. 7 Delivery of Products

Terms & Conditions

7 Delivery of Products

7.1 We will only deliver Products ordered through the Site to a location where we provide delivery services. You also agree to provide us with complete and accurate information that we ask you to provide to enable us to fulfil your order that we have accepted.

7.2 We will aim to deliver during the next two business days. However, if an event occurs that is beyond our reasonable control, then we may not be able to do so and will not be liable to you or any other person for any such delay. In this instance, we will endeavour to provide you with notice of such delay as soon as reasonably possible.

7.3 We will deliver the Products to the front door at the relevant Delivery Address. If you ask us to deliver inside a premise or building at the Delivery Address and we agree to do so, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the Delivery Address.

7.4 You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Site:

If the delivery relates to your first order, then you must be present to accept the delivery of that order and, at our request, provide us with photographic identification.

We also recommend that you be present to accept the delivery of your order if you have paid by credit card.

7.5 We will require the person accepting the delivery of your order to provide us with proof of that person's identity (including photographic identification) and, where relevant, age. If the order has been paid by credit card, then we may also ask you to show us the credit card for us to conduct our verification checks.

7.6 If there is no one or no appropriate person (for example, above 18 years old) at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then:

(a) we will not deliver the Products you have ordered; and

(b) we may charge you a fee of up to $15.

In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.

7.7 Other than as required under clause 7.4 for your first order, you:

(a) acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order and, where relevant, make payment for that order.g